Terms of Service and Privacy Policy

Privacy Policy

Welcome to Helpstar Ltd – your trusted partner in optimizing hotel revenue. Our commitment to transparency and safeguarding your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your information while ensuring a seamless and secure experience on our platform.

1. Information Collection

1.1 Personal Information:

We collect personal information such as your name, email address, phone number, and hotel details when you voluntarily provide it through forms on our website. This information is crucial for tailoring our services to meet your specific needs.

1.2 Cookies and Tracking:

To enhance your browsing experience, we may use cookies and tracking technologies. These tools help us analyze website traffic, improve user navigation, and customize content to suit your preferences. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Service Optimization:

The information collected is used to optimize our services, offering you tailored solutions in hotel revenue management. This includes providing relevant content, personalized recommendations, and ensuring efficient communication.

2.2 Communication:

Your contact information allows us to respond to inquiries, provide requested information, and keep you informed about our services. We may also use this information to send newsletters or promotional materials, but you have the option to opt-out at any time.

3. Information Sharing

We do not sell, trade, or transfer your personal information to external parties. Your privacy is our priority, and we ensure that your data is protected and used solely for the purposes outlined in this policy.

4. Data Security

We employ industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. Our commitment is to maintain the confidentiality and integrity of your data.

5. Third-Party Links

Our website may contain links to third-party websites. While we strive to include reputable links, we do not endorse or control the content or practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Your Privacy Choices

You have the right to control the information you provide to us. You can update your preferences, request information about the data we hold, or opt-out of communication at any time. Contact us at info (at) helpstar.co.uk for assistance.

7. Changes to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly for the latest information on how we handle your data.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us through our contact us page.

Thank you for choosing Helpstar. Your trust is invaluable, and we are committed to ensuring the security and privacy of your information as we work together to optimize your hotel’s revenue strategies.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Data Protection Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. You can contact us at info (at) helpstar.co.uk to exercise these rights.

Terms of Service

Welcome to Helpstar Ltd – your partner in elevating hotel revenue strategies. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms of service. If you do not agree with any part of these terms, please refrain from using our website.

2. Use of Our Services

You agree to use our services and website only for lawful purposes and in accordance with these terms. You are prohibited from using our site for any unlawful or prohibited activities.

3. Privacy and Data Security

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices concerning your personal information.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Helpstar Ltd or stock photos and is protected by intellectual property laws. You may not reproduce, distribute, modify, or republish any part of our website without our prior written consent. Any trademarks, logos, or other intellectual property featured on our website are the property of their respective copyright holders.

5. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these websites. Accessing third-party links is at your own risk.

6. Modification of Services

We reserve the right to modify, suspend, or discontinue any part of our services or website at any time without notice. We will not be liable for any such modifications, suspensions, or discontinuations.

7. User Account

Certain features of our services may require you to create a user account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

8. Limitation of Liability

To the fullest extent permitted by law, Helpstar Ltd and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Helpstar Ltd will not be held liable for any loss of revenue that our services may incur, whether intentional or unintentional. In the event of any liability arising, the maximum liability to Helpstar Ltd will be limited to the monthly amount paid for the service.

9. Revenue Guarantee

We offer a revenue guarantee limited to a maximum of one month. If the hotel does not experience a revenue uplift greater than our cost, the service for that month is completely free. The hotel must submit any complaints in writing within 5 days after the month is over. This guarantee is void if there is no revenue from the previous year to compare with, or the hotel does not provide a legitimate source of data. For our yearly plans, the revenue guarantee is calculated at year-end and compares the entire previous year. Any force majeure event, such as a new COVID-19 outbreak that severely affects the hotel market, voids the revenue guarantee. Additionally, the guarantee is void if the hotel has not agreed to implement our recommended measures in a reasonable manner, such as normal promotions, boosts, price adjustments, setup optimisation of OTAs, change of pictures, etc, or made implementations difficult, or not provided access to all systems. For the Tune Up services of Booking, Expedia, and any other OTA the revenue uplift may take full effect after 2-3 months, so the revenue uplift will be calculated on month 2 or 3 after the tune up is finished.

10. Transfer of Services and Subscriptions

We reserve the right to transfer subscriptions and ongoing services to another company at our discretion.

11. Governing Law

These terms of service are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

12. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these terms of service by posting updates on our website. Your continued use of our website and services after any such changes constitutes acceptance of the new terms.

13. Payment Terms

All services are prepaid through our website. If a renewal of subscription or service fee has not been paid in time, our revenue managers will stop providing services after 5 days of non-payment. You agree to provide current, complete, and accurate billing information. You authorise us to charge your provided payment method for all charges incurred under your account.

14. Service Suspension

In the event of non-payment, Helpstar Ltd reserves the right to suspend or terminate services until full payment is received. We will notify you of any such suspension via email.

Contact Us

If you have any questions or concerns about these terms of service, please contact us through our contact us page, or chat function.

Thank you for choosing Helpstar Ltd. We look forward to optimizing your hotel’s revenue strategies and appreciate your adherence to these terms of service.

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